The Role of Customer Communication Portals in Modern Moving Operations
The moving business has shifted dramatically in recent years. Today’s customers demand more transparency and real-time updates than ever before. One survey found that 90%...
Category: Moving
Why Post-Move Surveys Improve Customer Satisfaction and Reviews
Moving consistently ranks among the most stressful life events for customers. During this transition, they’re forming lasting impressions about your service, and these impressions determine...
How Digital Surveys and Cube Sheets Improve Moving Estimates
Accurate estimates decide whether a move goes smoothly or turns into a loss, a complaint, or a bad review. Customers judge businesses by service quality,...
What Is Bill of Lading in the Moving Industry and How to Digitize It
A Bill of Lading, or BOL, is the backbone of every professional move. It’s the legal paper (or digital file) that says what was picked...
From Bill of Lading to Proof of Delivery: How Movers Can Go 100% Paperless
Paperwork has long been the backbone of the moving industry, but its problems are developing into serious handicaps that aggravate with each passing year. Every...