Privacy Policy
Overview
At Arrivy, Inc., we are committed to maintaining the confidentiality and security of any personal information about our users. This policy details how we collect, use, and disclose information from or about you through our website Arrivy.com and the Arrivy service. This will apply to clients and customers of clients.
Arrivy Service
Users can access the Arrivy service (the “Service”) via our website Arrivy.com, Arrivy applications on devices, APIs, and third-parties. By using our Service, you are consenting to the collection, transfer, processing, storage, disclosure, and other uses described in this Privacy & Security Policy. The use of information collected through our Service is limited to the purpose of providing the Service for Arrivy clients.
Information Collection and Use
When you visit our sites, some information is automatically collected:
1. This may include information such as the Operating System (OS) running on your device, Internet Protocol (IP) address, access times, browser type, and language, and the website you visited before our Sites.
2. We also collect information about how you use the Service. We automatically collect information using “cookies”. Cookies are small data files stored on your hard drive by a website. Among other things, Cookies help us improve our sites and your experience. We do not use cookies to track users across other websites or apps for advertising purposes. We use cookies to see which areas and features are popular and to count visits to our sites.
3. Most Web browsers are set to accept cookies by default. If you prefer, you can choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our sites and could remove cookies used for opt-out of tracking.
4. As per the A2P 10DLC system in the United States, Arrivy will share the business name, website, address, details of direct point of contact (Name/Email/Phone Number), message volume, and intentions with its SMS provider as well as how consent is obtained from end users regarding receiving messages.
5. Driver locations are collected from the device’s native location service, which combines GPS, cell-tower, Wi-Fi, and other sensor data to accurately pinpoint a driver’s latitude and longitude. We do not access, collect, or store location information from a driver’s mobile device when they are offline. We may collect other information such as crash reports or app usage information for drivers who are not online for the express purpose of providing and improving our Services.
Data Collected by the Arrivy Service
We collect information for our Clients.
When Arrivy processes personal data on behalf of a Client through the Service, the Client acts as the data controller (or “business”) and Arrivy acts as the data processor (or “service provider”), processing that personal data only on the Client’s instructions and in accordance with our agreement with the Client, including any Data Processing Addendum. Arrivy is the controller of the information it collects directly, such as the website, device, and account information described above.
1. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly. Arrivy has no direct relationship with nearly all the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct the query to the Arrivy Client who has direct control of their data.
2. If the Client requests that Arrivy remove the data, we will respond to the request within 30 business days.
How We Use Information We Collect
We use the information we collect primarily to provide, maintain, protect, and improve our current services and to develop new ones. We use personal information collected through our sites as described in this Policy or on our sites. For example, we may use your information to:
1. Improve our Services, sites, and how we operate our business
2. Understand and enhance your experience using our sites and Services
3. Provide and deliver services you request
4. Respond to your comments or questions and to sell, market, provide, and support our Services
5. Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages
6. Communicate with you about promotions, upcoming events, and news about products and services offered by Arrivy and our selected partners
7. Link or combine it with other information we get from third parties, to help understand your needs, and provide you with better service
8. Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.
Arrivy may store and process personal information in the United States. By using our Services, you consent to this storage and processing of your personal information.
Sharing of Personal Information
We do not share your personal information with third parties without your consent other than:
1. With third parties who work on our behalf (provided such third parties enter into a contract with Arrivy requiring that the third party provide at least the same level of privacy protection as is required by this policy);
2. To comply with laws or to respond to lawful requests and legal process (provided that Arrivy will endeavor to notify you if Arrivy has received a lawful request for your information);
3. To protect the rights and property of Arrivy, our agents, Clients, and others, including to enforce our contracts and policies;
4. In an emergency, including to protect the personal safety of any person; and
5. For the purposes of a business transaction involving sale or transfer of all or part of our business or assets (may include, for example, any merger, financing, acquisition, divestiture, or court proceeding).
We may also use aggregate or anonymized information derived from your information for any internal or external business purposes.
Children’s Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.
Data Retention
Arrivy will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. In addition, Arrivy will retain and use this personal information as necessary to comply with our legal obligations, comply with laws, resolve disputes, and enforce our contracts.
Personal Information Security
Arrivy takes reasonable steps to help protect your personal information in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration, and destruction.
It is your responsibility to protect your user names and passwords to help prevent anyone from accessing or abusing your accounts and services. You should not use or reuse the same passwords you use with other accounts as your password for our services.
Your Information Choices and Changes
You may opt-out of receiving promotional emails from Arrivy by following the instructions in those emails. If you opt-out, we may still send you non-promotional emails, such as emails about your Arrivy projects or changes to the Arrivy service.
GDPR Compliance
If you are located in the European Economic Area (EEA) or the United Kingdom, the following applies to personal data for which Arrivy acts as a controller. Where Arrivy instead processes personal data on behalf of a Client, the Client is the controller and you should direct your request to that Client; such processing is governed by our Data Processing Addendum.
Subject to applicable law, you have the right to access, correct, update, or request deletion of your personal data; to restrict or object to our processing of it; to request portability of your data; and, where our processing is based on consent, to withdraw that consent at any time. To exercise any of these rights, contact us at dpo@arrivy.com. You also have the right to lodge a complaint with your local data protection supervisory authority.
Because Arrivy stores and processes personal data in the United States, where personal data is transferred from the EEA or the United Kingdom we rely on appropriate safeguards for that transfer, such as the European Commission’s Standard Contractual Clauses.
California Privacy Rights (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the “CCPA”), gives you certain rights regarding personal information that Arrivy collects as a business. The categories of personal information we collect, the sources of that information, and the purposes for which we use and disclose it are described elsewhere in this Policy. Where Arrivy processes personal information on behalf of a Client, Arrivy acts as a service provider, and you should direct your request to the relevant Client.
Arrivy does not sell your personal information and does not share it for cross-context behavioral advertising, and has not done so in the preceding twelve (12) months. To the extent Arrivy collects sensitive personal information, such as precise geolocation, it uses that information only as necessary to provide the Service and does not use or disclose it for purposes that would trigger the right to limit.
Subject to applicable law and verification of your identity, you have the right to know and access the personal information we have collected about you; to request its deletion; to request correction of inaccurate information; to opt out of the sale or sharing of personal information; to limit the use and disclosure of your sensitive personal information; and not to receive discriminatory treatment for exercising these rights. To exercise these rights, contact us at privacy@arrivy.com; you may also use an authorized agent to submit a request on your behalf.
Changes to This Privacy Policy
Arrivy may change this Policy from time to time. If we make any material changes to this Policy, we will change the “Last Updated” date above. You agree that your continued use of our Services or sites after such changes have been published to our Services or sites will constitute your acceptance of such revised Policy.
Contacting Us
If you have any questions or concerns about this Policy, you may contact us at:
Email: privacy@arrivy.com
Arrivy, Inc.
4740 14th St Suite T3 #315
Plano, TX 75074
United States