Integrated Scheduling for your Operations!
Arrivy combines robust scheduling and dispatch features with integrated communications, journaling, and integrated workflow capabilities. Whether your business does field service, in-house shifts, pickups or deliveries, Arrivy will work for you.
Empower your schedulers, dispatchers, and crews with visual scheduling shared calendars, drag n drop assignments, and optimized routes for their daily tasks. Each Arrivy Task lets you use email and SMS notifications to keep customers engaged with automated updates, reminders, and live chat. On the day of the task, Arrivy's unique Job Journals let dispatchers, field crew, and customers stay coordinated via integrated messaging, making the entire dispatch process super-efficient. Arrivy keeps your Sales, Support, and Operation teams aligned all the time.
‘See’ Your Schedule. Know Your Day
Arrivy allows schedulers to view their tasks or jobs for the day in four purpose-built views. Whether you like lists, calendars, or a dedicated team and equipment schedule, there is an option for everyone. It's simple to identify available dates, times, crew, and equipment to schedule jobs.
Do More With Less
Explore how the day looks for each member of your team. Leverage easy drag and drop interface to assign jobs to crew members in an instant and the newly assigned member is notified about the job details in real-time. Never worry about keeping your crew in the loop and missing idle resources.
Plan Your Day Down to the Route
Build the route, optimize It and let the crew run with it. It's that simple. Arrivy's Route Planning feature allows you to create and edit routes for your field crew based upon pre-decided requirements and customer business preferences. Arrivy’s optimizer can plan the day’s routes for you, and you can adjust routes to see what works best for you and your team. The possibilities are endless, and so are the routes that you can take with Arrivy.
Keep Track of the Details
Arrivy's Task Details page lets you set communication preferences, such as crew, equipment, and other details that suit your needs. You can add extra fields such as job costs and insurance information and make data points available to the field crew. These data points will help you provide quality dispatch service to your customers that surpass their expectations.
Let Customers Self-schedule
Want the customers to self-schedule appointments based on your availability? We got you covered. Arrivy Bookings allows you to create multiple booking calendars based on your capacity and allows your customers to book open slots conveniently. Arrivy will automatically create tasks with the booking details and initiate pre-defined customer messages, giving you a completely hassle-free customer experience.
Define Groups within your Organization
Have multiple groups (operational units, locations, offices, franchises) in your company? Don't worry; Arrivy provides comprehensive support to isolate schedules for each group and limit scheduling access. The feature allows you to manage multiple teams and locations for each group, allowing business units to work independently and effectively.
Control the Message
Customer service calls are a thing of the past. With Arrivy, you have the ability to coordinate with your customers and crew in real-time. Instantly know the job status, chat with the crew if there are issues, and message the customer if their attention is needed, build out fully customizable automated messages for reminders, confirmations, reviews, and much more.
Need Help Outside of your Team? Not a Problem
Got a spike in your workload? Arrivy's Worker Requests tool lets you easily reach-out to temporary or seasonal workers. Your scheduling and dispatch team can hire additional field crew members who suit your needs. Worker Requests automatically sends job requests and assigns tasks to workers who respond, helping you surpass your potential.
Connect History of Work
Arrivy's Linked Tasks feature lets you group related tasks from the same customer; for instance, delivery and pickup tasks can easily share information, and your crew can go to each engagement with a complete picture of the job history. The customer work history can help your business improve the dispatching service by prioritizing the tasks that increase customer value in the future.
Built Around ‘your’ Ecosystem
Arrivy does out-of-the-box integrations with numerous CRMs, IoTs, and communication platforms. These range from popular CRMs like HubSpot, Pipedrive, and Salesforce to products like Xero, Slack, and so forth. Integrate using our API platform to integrate your custom services and enterprise systems with our scheduling and dispatch modules to improve your team's productivity.
Make Informed Scheduling and Dispatch Decision
Detailed reports are available after jobs are completed to give you a thorough overview of the time spent in transit, loading, unloading, and completing the job. These reports will help you make informed scheduling decisions to increase your field service management crew's efficiency and help you schedule staff; optimize the performance of your dispatch and scheduling process.
Yes. Scheduling teams on Arrivy is not only possible, but it is effortless and very flexible. Arrivy enables you to schedule tasks and assign available teams and equipment with ease, be it onsite or field teams.
Arrivy enables real-time job tracking through geo-location powered tracking and progress ‘status’ updates by the crew at each step of a job. Map view and tracking features allow dispatchers to see crew members on a map and also give a view of how much of the work is done at any given time. Furthermore, detailed reports show the performance of each team member over time.
Yes, absolutely. The dispatch and scheduling process on Arrivy is just like assigning tasks to your crew members in real life. One task can be assigned to as many team members as you want.
Arrivy has a very nifty feature called ‘Worker Requests’ that allows dispatchers to send out requests to potential workers outside of their crew for jobs. They can then accept or decline those requests accordingly after looking at job details, granting your business the ability to outsource jobs with ease.
Arrivy allows real-time communication between dispatchers and the crew. Arrivy offers an iOS and Android compatible app for the field crew, which always keeps them in the loop. The field crew can communicate via the app, send messages, pictures, and voice notes as needed. Furthermore, the field crew can also use this app to communicate with customers in real-time. Arrivy’s dynamic mobile application helps keep the dispatch, field crew, and customer in contact throughout the job, helping drive up the satisfaction of all parties.
Absolutely. Any communication between the crew, dispatch, and the customer is saved in a simple chat-like manner and can be retrieved whenever required. So, you can have a complete communication history whenever you want.
A software that fulfills a service business needs for scheduling and dispatching operations allows task or appointment creation, crew assignment, equipment schedule, job site communications, and other related functions, is referred to as service dispatch software or field service management software.
Arrivy has iOS and Android apps that allow your field technicians and other team members to always stay in contact with the scheduler. The Arrivy app will notify the techs about their schedules each day on the mobile device, acting as the personal PA.
Powering the Experience Economy
Deliver exceptional customer experiences across teams and continents