Integrated Scheduling for your Operations!
Arrivy combines powerful scheduling features with integrated communications and journaling capabilities
Empower your schedulers with visual scheduling and shared calendars. Each Arrivy Task lets you use email or SMS for customer communications, automatically messages, and reminds customers about their appointments. On the day-of, the Task, Arrivy’s unique Job Journals let Dispatch, crews, and customers stay coordinated via integrated messaging. Keep your Sales, Support, and Operations teams aligned all the time with a shareable schedule.
‘See’ Your Schedule. Know Your Day
Arrivy shows all your tasks in four purpose-built views. View all your jobs on views that work for your business to identify the availability of dates & times, people, and equipment easily. Calendar view: See all your tasks lined up in a classic calendar format. Team and equipment view: Know availability for both, your field crew and your equipment in a user-friendly drag and drop experience. List view: See all your task details laid out as a simple list. Map view: See pins for all the locations your tasks are to be carried out on a map.
Keep Track of the Details
Arrivy’s Task Details page lets you set communications preferences, select crew, and equipment, as well as surface detailed information on the customer job. You can even add “extra field” data such as job costs, insurance info which is available to field crews, and via Arrivy’s electronic forms feature.
Define Groups within your Organization
Have multiple groups (operational units, locations, offices, franchises) in your company? Don’t worry, Arrivy provides comprehensive support to isolate schedules for each group and limit access to scheduling.
Control the Message
Customer support calls are a thing of the past now with the ability to coordinate with your customers and crew in real-time. Instantly know the job status, chat with the crew if there are issues, and message the customer if their attention is needed. Build out fully customized automated messages for reminders, confirmations, reviews, and so forth.
Connect History of Work
Arrivy’s Linked Tasks feature lets you group related Tasks from the same customer. So, delivery and pickup Tasks can easily share information and your crew can go to each engagement with a complete picture of the job history.
Need Help Outside of your Team? Not a Problem
If you get a spike in your workload, Arrivy’s Worker Requests tool lets you easily reach-out to temporary or seasonal workers when you’re looking for extra crew. Worker Requests automatically sends text/email requests, looks for replies, and assigns jobs to workers who respond.
Built Around ‘your’ Ecosystem
Arrivy does out-of-the-box integrations with numerous CRMs, IoTs, and communication platforms ranging from popular CRMs like HubSpot, Pipedrive, and Salesforce to products like Xero, Slack, and so forth. Integrate using our API platform to integrate your custom services and enterprise systems with our scheduling and dispatch modules.
Yes. Scheduling teams on Arrivy is not only possible, but it is incredibly simple and very flexible.
Arrivy enables real-time job tracking through geo-location powered tracking and progress ‘status’ updates by the crew at each step of a job. This allows dispatchers to see crew members on a map and also see how much of the work is done at any given time.
Creating tasks on Arrivy is just like assigning tasks to your crew members in real life. This means that just like in real life, one task can be assigned to as many people as are required to carry out that job, even if it means assigning it to whole teams.
Arrivy has a very nifty feature called ‘Worker Requests’ that allows dispatchers to send out requests to people outside of their crew for jobs. They can then accept or decline those requests accordingly, granting businesses the ability to outsource jobs with ease.
Arrivy allows real-time communication between dispatchers and the crew. Arrivy offers an iOS and Android compatible app for the field crew, which allows them to communicate with dispatch. This communication can be done in the form of text messages, calls, and even pictures. Furthermore, the crew can also use this app to communicate with customers.
Any communication that takes place between the crew, dispatch and the customer is saved in a simple chat-like manner and can be retrieved whenever required.
Powering the Experience Economy
Deliver exceptional customer experiences across teams and continents