Arrivy is a field service and operations management platform designed to plan, dispatch, execute, and track work across field teams, warehouses, and customers. It supports scheduling, routing, digital forms, real-time visibility, customer communication, reporting, and integrations across operational systems.

How well does Arrivy scale as operations grow?

Arrivy is built to support growth across teams, locations, and job volume. It supports multi-location operations, role-based access controls, high-throughput scheduling, and flexible integrations, allowing organizations to scale without redesigning workflows.

Does Arrivy integrate with third-party systems?

Yes. Arrivy offers 50+ native integrations with CRM, calendar, accounting, and payment systems, along with APIs and webhooks for custom integrations and automation platforms. This keeps operational data synchronized across your existing systems.

How are tasks created from Zendesk?

Tasks can be created manually via the embedded Arrivy Panel inside Zendesk, or automatically triggered when a ticket reaches a defined status change.

Does the integration support two-way sync?

Yes. Arrivy updates Zendesk tickets automatically using configurable Reverse Sync rules, which determine which task updates — such as status changes, scheduling, or completion — flow back into the originating ticket.

Can field updates reflect inside Zendesk?

Yes. Task status, scheduling updates, and completion details sync back into the originating ticket.

Does the integration support custom field mapping?

Yes. Ticket Status Mapping, Template Mapping, Group Mapping, and advanced JSON mapping are supported.

How does the integration handle workflow configuration?

The integration supports Ticket Status Mapping, Template Mapping, Group Mapping, and advanced JSON field mapping, allowing teams to align the integration precisely with their operational process.

How does Arrivy ensure data security?

Arrivy uses industry-standard security practices, including data encryption in transit and at rest, role-based access controls, and regular backups to protect customer data.

What onboarding and training support is provided?

Arrivy provides end-to-end onboarding support, including guided setup, configuration assistance, and role-based training sessions. Customers also have access to documentation and in-product assistance through the SAL AI help center.

What type of customer support does Arrivy offer?

Arrivy provides 24/7 live support via chat, email, and phone. Support teams assist with onboarding, troubleshooting, and ongoing operational questions to ensure customers stay productive.

Is Arrivy suitable for regulated or compliance-driven industries?

Yes. Arrivy supports compliance-driven operations with structured data capture, audit-ready records, role-based permissions, and traceable workflows. Teams can collect required proof in the field and maintain complete records for reviews, reporting, or audits.

How does Arrivy handle permissions and access control?

Arrivy uses role-based access controls to ensure users only access what they are authorized to. Permissions can be configured by role, team, or workflow, helping organizations protect data and scale securely.

Zendesk Field Service Integration

Turn Zendesk Tickets into Executable Field Tasks

Automatically convert Zendesk Tickets into structured field work inside Arrivy. Sync task updates, scheduling changes, and completion data back to Zendesk in real time.

Get Started for Free See How It Works

AUTOMATED SUPPORT WORKFLOWS

Automate Ticket-to-Task Conversion

Turn Zendesk support tickets into scheduled Arrivy tasks manually or automatically. Trigger task creation based on ticket status changes, ensuring operational handoff happens instantly without manual re-entry.

See How It Works

WORKFLOW-ALIGNED INTEGRATION

Adapt the Integration to Your Workflow

Map Zendesk ticket fields to Arrivy task fields using advanced mapping & workflow configuration to match your operational process precisely. Your teams stay aligned without manual setup or data gaps.

See How It Works

IN-APP FIELD EXECUTION

Manage Field Work Without Leaving Zendesk

Use the embedded Arrivy Panel to view linked Arrivy tasks directly within Zendesk tickets. Create tasks, monitor status changes, and track field progress without leaving your support workspace.

See How It Works

Manage Field Work Without Leaving Zendesk-

FIELD PROGRESS VISIBILITY

Give Support Teams Live Visibility Into Field Progress

With two-way sync, send task status, scheduling updates, assignments, and completion details back to Zendesk automatically. Maintain live visibility inside each ticket without switching systems or duplicating data.

See How It Works