Arrivy is a field service and operations management platform designed to help businesses schedule work, coordinate teams, manage field execution, communicate with customers, and connect operational data with existing business systems.

What does the Arrivy–Zoho Inventory integration do?

The integration allows Zoho Inventory Sales Orders or Packages to create Arrivy tasks. It uses configured workflows, webhooks, statuses, field mappings, templates, groups, and item mappings to move order information into Arrivy for operational execution.

Which Zoho Inventory records can create Arrivy tasks?

Arrivy tasks can be created from: Sales Orders Packages The integration is configured to work with one of these approaches at a time.

How are Arrivy tasks created from Zoho Inventory?

Zoho Inventory workflows and webhooks monitor configured events such as: Sales Order creation Sales Order status changes Configured custom module statuses When one of the selected events occurs, the relevant Zoho Inventory data is sent to Arrivy and used to create a task according to the integration configuration.

Can one Zoho Inventory Sales Order create multiple Arrivy tasks?

Yes. A single Sales Order may contain several Packages. When the integration is configured around Packages, those Packages can create multiple Arrivy tasks.

Can Arrivy create tasks from both Sales Orders and Packages at the same time?

No. According to the documented integration, businesses can configure the integration to fetch Sales Orders or Packages, but not both simultaneously.

Can tasks be created as scheduled or unscheduled?

Yes. The integration can create either scheduled or unscheduled Arrivy tasks. Scheduled tasks require start and end times and can trigger configured customer notifications. Unscheduled tasks can remain flexible until operations is ready to schedule them.

Can Zoho Inventory fields be mapped to Arrivy?

Yes. The integration supports advanced JSON Mapping, allowing Zoho Inventory fields to be mapped to corresponding Arrivy fields. Arrivy support can assist with this configuration.

Can different orders use different Arrivy templates?

Yes. Template Mapping allows a Zoho Inventory field name and field values to determine which Arrivy template should be applied to the resulting task.

Can tasks be assigned to different Arrivy groups?

Yes. Group Mapping can use Zoho Inventory field values to map tasks to specific Arrivy groups. A time zone can also be configured for the mapped group.

Can Zoho Inventory line items be carried into Arrivy?

Yes. The integration includes Item Mapping, which associates Zoho Inventory line items with Arrivy Items based on configured template mappings.

What triggers task creation in Arrivy?

Businesses can define Sales Order stages or custom module statuses that should trigger Arrivy task creation. A task can also be created when a new Sales Order is created, depending on how the Zoho Inventory workflow and webhook are configured.

Is the Zoho Inventory integration webhook-driven?

Yes. Zoho Inventory workflows and webhooks are used to send data to Arrivy when configured events occur. The Arrivy support team can assist with setting up the required workflow and webhook.

Does the integration support customer notifications?

Yes, through Arrivy’s normal scheduled-task communication behaviour. When a scheduled task is created, configured Task Created messages can be sent by SMS or email. If the task’s date or time changes, a Task Rescheduled message can be sent when the task synchronises. Unscheduled tasks do not send customer communication until they are scheduled.

How is Zoho Inventory connected to Arrivy?

The connection is installed from: Arrivy → Settings → Apps & Integrations → Zoho Inventory Users authenticate their Zoho Inventory account, approve the required permissions, and then configure the integration from the installed application settings.

What can be configured in the integration?

The integration supports configuration for: Integration time zone Scheduled or unscheduled task creation Template Mapping Group Mapping Item Mapping JSON Mapping Sales Order stages Custom module statuses Workflow triggers Webhooks

Why does the integration require a matching time zone?

The Arrivy integration time zone should match the time zone configured in Zoho Inventory so dates, times, schedules, and customer communications remain consistent.

Is a webhook required?

Yes. The integration depends on Zoho Inventory workflows and webhooks to send order information to Arrivy when selected events occur.

Can Arrivy help configure the integration?

Yes. Arrivy support can assist with workflow setup, webhook configuration, JSON Mapping, field mapping, and integration configuration.

Can the integration be customised?

Yes. Businesses can configure which statuses trigger task creation, whether Sales Orders or Packages create tasks, how fields are mapped, which Arrivy templates and groups are used, and how Zoho line items map to Arrivy Items.

What should businesses decide before setting up the integration?

Before configuration, teams should determine: Whether tasks should be created from Sales Orders or Packages Which Sales Order stages should trigger task creation Whether tasks should be scheduled or unscheduled Which Arrivy templates should be used How tasks should map to Arrivy groups Which Zoho Inventory line items should map to Arrivy Items Which additional fields need JSON Mapping For this integration, I would make the core website story: Zoho Inventory Sales Order / Package → Webhook Trigger → Arrivy Task → Scheduling & Field Execution The strongest differentiator compared with the Zoho Books page is the Package-level task creation and Item Mapping. Those deserve prominent placement because they explain why this integration is useful for businesses where a single order can translate into multiple fulfilment or field activities.

ZOHO INVENTORY FIELD SERVICE INTEGRATION

Turn Sales Orders into Field Work

Connect Zoho Inventory with Arrivy to automatically create operational tasks from Sales Orders or Packages. Carry order, customer, and item information into Arrivy so teams can move from order management to scheduling and field execution with less manual data entry.

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WEBHOOK-DRIVEN AUTOMATION

Create Tasks When Orders Reach the Right Stage

Use Zoho Inventory workflows and webhooks to automatically trigger Arrivy task creation when selected events occur.

Tasks can be created when a Sales Order is created or when its status changes to one of the stages configured in the integration. This helps operations teams act on orders as soon as they are ready for fulfilment or field execution.

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SALES ORDER & PACKAGE TASKS

Turn Orders into One or Multiple Arrivy Tasks

Create Arrivy tasks from either complete Zoho Inventory Sales Orders or the individual Packages associated with an order.

A Sales Order containing multiple Packages can generate multiple Arrivy tasks, helping teams manage separate deliveries, fulfilment activities, or field visits individually.

The integration can be configured to work with either Sales Orders or Packages at one time.

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TASK CREATION CONTROLS

Decide How Orders Enter Arrivy

Choose whether tasks created from Zoho Inventory should enter Arrivy as scheduled or unscheduled work.

Scheduled tasks include start and end times, appear on the calendar, and can trigger configured customer notifications. Unscheduled tasks give operations teams flexibility to review and schedule work later.

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ITEM & TEMPLATE MAPPING

Keep Order Items Connected to the Right Work

Map Zoho Inventory line items to corresponding Arrivy Items based on task templates.

Template mapping can use Zoho Inventory field names and values to determine how different orders should be handled, while Item Mapping keeps relevant order items associated with the correct Arrivy task.

This helps maintain structure as orders move from inventory management into execution.

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ADVANCED DATA MAPPING

Carry the Right Inventory Data into Every Task

Use configurable JSON Mapping to map Zoho Inventory fields into corresponding Arrivy task fields.

Customer details, order information, operational data, and other supported fields can be transferred according to your configuration, reducing duplicate entry and keeping task information consistent.

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